Privacy Policy

TM Supermarkets Private Limited, t/a TM Pick n Pay, with its registered office at 194 Mutare Road, Msasa, Harare, Zimbabwe, is committed to protecting the privacy and security of our customers’ personal information. This privacy policy explains how we collect, use, and protect your personal data.

1. Introduction

We collect and process personal data in accordance with the laws of Zimbabwe, including the Data Protection Act [Chapter 11:22] and other applicable laws. By using our website, social media platforms, or visiting our stores, you consent to the collection, use, and storage of your personal data as described in this policy.

2. Types of Personal Data We Collect

We may collect the following types of personal data:

  • Personal details: name, surname, ID number, passport number, date of birth, and contact information (email, phone number, physical address).
  • Transactional data: purchase history, payment methods, and transaction amounts.
  • Technical data: IP address, browser type, device type, and operating system.
  • Marketing and communication data: preferences, interests, and communication history.

3. How We Collect Personal Data

We collect personal data through various channels:

  • Directly from you: when you create an account, make a purchase, or interact with our customer service team.
  • Automatically: through our website, social media platforms, and mobile applications.
  • Third-party sources: from partners, suppliers, and public databases.

4. Purposes of Processing Personal Data

We use personal data for the following purposes:

  • To process transactions and provide services.
  • To manage and maintain our customer relationships.
  • To personalize marketing and communication.
  • To improve our products, services, and customer experience.
  • To comply with laws, regulations, and industry standards.

5. Disclosure of Personal Data

We may disclose personal data to:

  • Our employees, agents, and service providers.
  • Partners and suppliers.
  • Regulatory authorities and law enforcement agencies.
  • Other third parties with your consent or as required by law.

6. Data Protection and Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, modification, or destruction.

7. Data Subject Rights

You have the right to:

  • Access and correct or delete your personal data.
  • Object to or restrict processing.
  • Request data portability.
  • Lodge a complaint with the Data Protection Authority.
  • The right to withdraw consent where you have previously provided it.

8. Retention of Personal Data

We retain personal data for as long as necessary to achieve the purposes outlined in this policy, unless a longer retention period is required by law.

9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on our website and take effect immediately.

10. Contact Us

If you have any questions or concerns about this policy or our data protection practices, please contact our Data Protection Officer at:

TM Supermarkets (Private) Limited
194 Mutare Road, Msasa, Harare, Zimbabwe
Email: dpo@tmsm.co.zw
Phone Number: +263242447255 or +2638688003316

By using our services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.

Last updated: 12 Feb 2025